Policies

At Dalina's Threading & Skincare, we value both your time and ours. To provide the best experience for all of our clients, we kindly ask that you notify us at least 48 hours in advance if you need to cancel or reschedule your appointment.

You are given a 10 minute grace period. If you are over 10 minutes late your appointment will be automatically canceled. You will also be charged 100% of your service(s) booked.

Unfortunately, if you are sick you will still be charged for your appointment. This does include COVID-19. (In extreme cases we made credit you a small portion)

You will not be able to book any future appointments until the balance is paid. If it is not paid within 7 business days from the date it was due. You will be terminated as a client indefinitely from Dalina's Threading and Skincare.

Please do not bring any extra pets or guests to your appointment. Unless a minor is being serviced. To uphold the safest environment possible we kindly request ONLY those receiving services be present in the service areas.

I understand that if I NO-SHOW to my appointment whether on purpose or by forgetting to cancel. Dalina's Threading and Skincare reserves the right to charge your card 100% of your service(s)

No Refunds On Retainers

I understand that there are absolutely NO refunds on retainers and payments made when booking an appointment.

We do not offer refunds or exchanges on any products or services. Once it leaves our clinic it cannot be returned. If you have a defective product or damaged product from shipping please bring it in spa so we may exchange it with the company. Or if you are virtual, please email dalinasthreaingaz@gmail.com with photos or videos of the damaged merchandise.

Shipping will be calculated in your cart at checkout based on the weight of the product(s) you are purchasing as well as your shipping location.